In 1985, US department stores took 14.5% of all retail spend. Last year they took 4.3%. The figure is still falling. The internet is often blamed for this. But the blunt truth is that US department stores just aren’t very good retailers. In fact, most of them are abysmal.
The majority of mainstream stores are uninspiring places. Even in good malls, they are dispiriting and dismal. Investment is severely lacking. They are devoid of inspiration. There’s no reason for people to visit. pic.twitter.com/JEyYqGVKk8
Retail basics are lacking. There’s no care. Standards are low. Is it any wonder market share had fallen off a cliff? Why should customers spend their hard earned cash here? pic.twitter.com/dHx8LzaGS8