In my experience working in diversity and education, small talk has a way of allowing people to eat up so much time during a meeting that you never get to the actual work. https://t.co/Ub63jqEeYI
And then, because is the third meeting where we’ve made plans to “get started,” the person (usually WOC) who gets right down to business isn’t friendly. Isn’t personable enough.
Which becomes standoffish which becomes mean which becomes always angry.